Not long ago, artificial intelligence was the thing that recommended your next Netflix show or autocompleted your Google search. Impressive, sure but still waiting for you to push a button, ask a question, start something. You were always in the driver’s seat. That’s changing. Quietly, then suddenly, a different kind of AI has entered the […]
Picture this: it’s 2 a.m. A customer in Tokyo just submitted a support ticket. Your invoicing system flagged an anomaly. Three social media comments need a response. And a weekly analytics report is due first thing in the morning. Nobody’s at their desk. But everything gets handled perfectly, on time, without a single human lifting […]
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